Privacy Policy

Published on 17/03/2025

Your privacy is important to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://anatura.be/ardenne (hereinafter the ‘Site’) and to all relationships or otherwise existing between Anatura Ardenne and its customers as well as its partners. We take the protection and respect of the privacy of the users of our website seriously and take the necessary measures to guarantee it. Anatura Ardenne ensures the protection of users’ personal data in accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).

What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information we collect about you when you browse our site. We are therefore committed to respecting the confidentiality of the personal information we collect as described below. Our users will find in this “Privacy Policy” the personal information we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to collection and the security measures taken to protect their personal information. Personal information” or “personal data” refers to any information that can be used to identify a user, such as surnames, first names, postal and e-mail addresses, telephone numbers, IP addresses, computer connection identifiers, etc. The information collected is used only for the purpose for which it was collected. The information collected is used only for the purposes for which it was collected.

Through the Site, Anatura Ardenne may collect the personal data of any person who sends a question to Anatura Ardenne via the “Contact” section of the Site, books a stay online or subscribes to the Site’s newsletter. The collection and processing of personal data transmitted by the user to Anatura Ardenne are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: no. 2016-679).

The Site provides you with a form allowing you to invoke your rights relating to the protection of your privacy. Simply click on the following link: https: //anatura.be/ardenne/formulaire-rgpd

Please read our Cookie Policy and that of Anatura Ardenne carefully .

1 – Collection of personal data

Anatura Ardenne may collect and process the personal data listed below when you fill in a contact form or any other form on our website https://anatura.be/ardenne.

Last name
Last name
Civility
Business type
Company name
E-mail address
Home/mobile phone number
Information concerning your use of the site, such as your IP address, browser type, software, hardware, geographical location data and the web page you were visiting when you received access to the site.

In addition, Anatura Ardenne automatically collects anonymous information about your use of our site and its services. For example, Anatura Ardenne will automatically record the parts of the website you visit, the web browser you use, the website you were visiting when you received access to the website and your IP address. We cannot identify you on the basis of this data, but it enables Anatura Ardenne to compile statistics on the use of the website and its audience and to send more targeted communications. The personal information we collect is done so through the methods described below in section “2 – Methods of collecting personal data”.

2 – Personal data collection methods

Your personal data is collected in the following ways:

By working with Anatura Ardenne.
By visiting https://anatura.be/ardenne
Creation of a customer account
Contact form(s)
Quote request form
Your use of Anatura Ardenne services.
Verification of your identity
Subscription to communications and newsletter (via the site)
Correspondence with and from Anatura Ardenne.
Exchange of business cards
Greeting and discussion with holiday village staff
Opinion polls
Cookies (for more information: Cookie policy.)
Competitions

The personal data collected by Anatura Ardenne is therefore expressly and voluntarily provided by you.

3 – Use of personal data

https://anatura.be/ardenne may process all or part of the data collected in order to:

Enable navigation on the Site, management and traceability of services ordered by the user.
Optimize the user experience, quality, management, navigation and content of the Anatura Ardenne website.
Customer account creation and confirmation.
Follow-up of customer/prospect relations regarding reservations.
Provision of goods and services by Anatura Ardenne.
To improve customer service and your care needs.
To contact you by e-mail and/or telephone.
To carry out satisfaction surveys, studies and optional polls on the site.
To send Anatura Ardenne marketing campaigns and targeted advertising, updates and promotional offers based on your communication preferences and consent.
To provide personalized advertising content.
Send quotes, receipts and invoices.
Collect statistical data.
Prepare an offer.
Administer a contest.
Execute a contract with Anatura Ardenne.
Prevent and combat computer fraud (spamming, hacking, etc.).

4 – Confidentiality of personal data

Anatura Ardenne is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred or ceded to third parties for any reason whatsoever, without your consent, apart from what is necessary to respond to a request and/or transaction within the framework of customer relationship management, the provision of Anatura Ardenne services and their optimization.

5 – Person responsible for collecting personal data

For Personal Data collected in connection with the creation of the User’s personal account and browsing on the Site, the person responsible for processing personal data is: Emmanuelle Meurice.

As the party responsible for processing the data it collects, https://anatura.be/ardenne undertakes to comply with the legal provisions in force. In particular, it is its responsibility to determine the purposes of its data processing, to provide its prospects and customers, once their consent has been obtained, with full information on the processing of their personal data, and to keep a register of such processing in accordance with the facts.

Where the Site processes personal data, Anatura Ardenne takes all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which the Site processes it.

6 – Disclosure of personal data to third parties

https://anatura.be/ardenne refrains from processing, hosting or transferring information collected from its customers to a country outside the European Union or recognized as “non-adequate” by the European Commission without informing the customer in advance. However, the Site remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

The Site does not sell your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We undertake not to sell, trade or transfer your personally identifiable information to third parties. If it is necessary for Anatura Ardenne to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this “Privacy Policy”. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Notwithstanding the foregoing, Anatura Ardenne may disclose your personal data :

to the competent authorities when Anatura Ardenne is required to do so by law or in connection with legal proceedings or future legal proceedings, as well as to secure and defend our rights.
If Anatura Ardenne or substantially all of its assets are acquired by a third party, in which case your personal data collected by Anatura Ardenne will be one of the transferred assets.

The Site undertakes to take all necessary precautions to protect the security of the information and in particular to ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of https://anatura.be/ardenne, it must inform the customer as soon as possible and inform him of the corrective measures taken. Furthermore, the Site does not collect any “sensitive data”.

The User’s personal data may be processed by the Site’s subsidiaries and subcontractors (service providers), exclusively for the purposes of this “Privacy Policy”, such as :

The service provider in charge of the reservation and payment system(s) for the management and validation of your request.
The service provider responsible for the creation and maintenance of the website, Diadao Productive, digital agency.

Within the limits of their respective responsibilities and for the purposes mentioned above, the main people likely to have access to https://anatura.be/ardenne data . User data are mainly our customer service agents.

In all other cases, Anatura Ardenne will not sell, rent or transfer your personal data to third parties, unless it has obtained your authorization to do so and has entered into a data processing contract with the third party in question that includes the necessary guarantees regarding confidentiality and respect for your personal data in the context of the protection of your private and professional life. If you do not wish your personal data to be communicated to third parties, you may object to this at the time of collection or at any time thereafter, as indicated in section “8 – Rights relating to the protection of your privacy”.

7 – Retention of personal data

Unless a longer retention period is required or justified by law or by compliance with another legal obligation, for example 10 years for accounting documents, Anatura Ardenne will retain your personal data for a period of 18 months from the last contact with the holiday village in the case of a prospect and for a period of 24 months in the case of Anatura Ardenne customers in order to achieve and fulfill the purposes described in the “Privacy Policy” statement, in section “3 – Use of personal data”.

8 – Your privacy rights

In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: No. 2016-679), users of the Site may make use of their rights relating to the protection of privacy, as set out below:

Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of Users’ data right of blocking or erasure of Users’ personal data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited.
Right to withdraw consent at any time (Article 13-2c RGPD).
Right to restrict the processing of user data (Article 18 RGPD).
Right to object to the processing of user data (Article 21 GDPR).
The right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR).
The right to define the fate of Users’ data after their death and to choose to whom https://anatura.be/ardenne should communicate (or not) their data to a third party they have previously designated.

As soon as the Site becomes aware of a User’s death, and in the absence of any instructions from the User, Anatura Ardenne undertakes to destroy the User’s data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.

If the User wishes to be able to exercise these rights on the Site, you can send us a notification informing us of the right(s) you wish to see applied to the use of your personal data. You may exercise these rights free of charge by contacting Anatura Ardenne, in her capacity as Communication Marketing Manager, by e-mail at marketing@lamy.be, or by post at Anatura Ardenne, Hameau de Borzée, 6980 La Roche-en-Ardenne, Belgique, specifying in the subject line of the e-mail or post “Rights relating to the protection of your privacy” or by filling in the request form at the following address: https: //anatura.be/ardenne/formulaire-rgpd.

In this case, the User must indicate the personal data he/she would like https://anatura.be/ardenne to correct, update or delete, identifying him/herself precisely with a copy of an identity document (ID card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on Anatura Ardenne by law, particularly with regard to the retention or archiving of documents.

In addition, you can always update, modify and/or verify, via your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, service bulletins or advertisements, you can unsubscribe at any time by clicking on the “unsubscribe” button at the bottom of any e-mail from Anatura Ardenne.

9 – Protection of personal data

Anatura Ardenne is committed to taking reasonable physical, technological and organizational precautions to prevent unauthorized access to, loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.

Data collected and stored via the Site is hosted by an outside company, MEWS SYSTEMS SARL, which provides Mews with a PMS solution to simplify hotel management and optimize operations.

Mews has implemented appropriate organizational, technical and physical measures to ensure the protection and security of all information collected by its Services. Mews has obtained numerous certifications.

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Consequently, we cannot guarantee absolute security.

If we become aware of a security breach, we will inform the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account, and to providing them with all necessary information to help them comply with their own regulatory reporting obligations.

No personal information of the user of the Site is published without the user’s knowledge, exchanged, transferred or sold on any medium whatsoever to third parties.

10 – Updating the “Privacy Policy” declaration

Anatura Ardenne has the right to update this “Privacy Policy” statement by installing a new version on the https://anatura.be/ardenne website . You are advised to regularly check the website and the relevant page on which the “Privacy Policy” is reproduced to ensure that you are aware of the new terms and conditions.

11 – Hypertext links to other websites

The Site may contain hypertext links to other websites. In no event shall Anatura Ardenne be responsible for the ‘Privacy Policy’ or privacy practices of any third party.

12 – Consent

By using our website https://anatura.be/ardenne, you are obliged to accept this “Privacy Policy” as well as the “Terms and Conditions” by checking the boxes present when collecting information in order to benefit from Anatura Ardenne’s services.

13 – Complaints

If you have any complaints regarding the manner in which Anatura Ardenne collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we may resolve the complaint(s). If this does not suffice, Users of the Site may lodge a complaint with the supervisory authorities, and in particular with the Commission Nationale de l’Informatique et des Libertés (CNIL), by following the link below: https: //www.cnil.fr/fr/plaintes

14 – Contacting Anatura Ardenne

If you have any questions about the “Privacy Policy” or the way in which Anatura Ardenne collects, uses or processes your personal data, please contact us by e-mail at reservation@anatura.be, or by post at Anatura Ardenne, Postal Address.