Rental prices, accommodation types, cancellation policy... Find all the answers to your questions about our holiday village.

We provide special offers and additional benefits for certain types of stays. 

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Our houses are premium villas, fully equipped for your comfort. Spread over two floors and built with sustainable, eco-friendly materials, these villas are tastefully furnished and come with everything you need for a relaxing stay.

You can choose from villas for 4, 6, or 8 guests. The 4-person villas feature a shower, while the 3- and 4-bedroom villas include both a shower room and a bathroom with a bathtub. You also have the option of booking a pet-friendly villa or a hypoallergenic villa.

Unfortunately, our accommodations and holiday village are not suitable for guests with reduced mobility. The entire domain is pedestrian-only but includes numerous staircases, and each villa has a staircase leading to the bedrooms.

There are several ways to book your stay. You can book directly on our website in just a few clicks or contact us by phone at +32 84 77 91 19.

You can also send a request by email to reception-ardenne@anatura.be.

Our team is available to answer any questions you may have.

To secure your reservation, we require a credit card number. This allows us to confirm your booking and ensure that your stay is prepared under the best possible conditions. Additionally, the guarantee will be held on this credit card. Your payment details are processed securely, and you will receive a confirmation email with all the details of your stay.

A non-refundable fee of €30 is charged at the time of booking.

Beyond this fee, cancellations are free up to one month before the arrival date.

If you cancel 30 days or less before arrival, 50% of the booking amount will be charged and will not be refunded.

If you cancel 15 days before arrival, 90% of the booking amount will be charged and will not be refunded.

If you cancel on the arrival day or in case of a no-show, 100% of the booking amount will be charged and will not be refunded.

These cancellation conditions do not apply to private sales, flash deals, or other promotions offered by third-party partners.

If you wish to change or cancel your booking, simply contact us by phone at +32 84 77 91 19 or by email at: reception-ardenne@anatura.be

To check whether your booking can be modified or cancelled free of charge, please refer to our dedicated cancellation policy page.

⚠️ Please note that these cancellation terms apply only to reservations made directly with Anatura Ardenne, whether by phone, email, or via our website.

By booking directly with Anatura Ardenne, you receive personalised advice tailored to your needs. As the operators of our own holiday domain, we are best placed to answer all your questions and ensure you receive the highest level of service.

Check-in is available from 4:00 PM, giving you plenty of time to settle in and make the most of the facilities. Check-out is required by 10:00 AM.

If you would like to arrive earlier or leave later, please let us know—we will do our best to accommodate your request, subject to availability on the day.

Not directly, but our reception team is available every day to assist you with anything you may need. They will be happy to help you book restaurants, activities, or shows, ensuring your stay is perfectly planned and stress-free. Additionally, an emergency contact number is available outside reception opening hours.

At present, there is no luggage storage available. In the future, a complimentary luggage service will be provided, allowing you to securely store your bags before check-in or after departure. This way, you can make the most of your stay without any inconvenience.

Opening hours vary depending on the season and are displayed on the information board at reception as well as in the app, which is updated weekly.

Low season opening hours:

• 8:00 AM – 12:00 PM
• 2:00 PM – 6:00 PM

Monday, Tuesday, Friday, Saturday, and Sunday

During peak season and school holidays, the reception is open daily.

Each villa features a fully equipped kitchen, free Wi-Fi, a home automation system with pre-set lighting and heating scenarios, a smart TV, a hairdryer, a Senseo coffee machine, a vacuum cleaner, and a barbecue… You can find the full inventory list here. If you choose the optional comfort pack, you will also receive bath towels, shampoo, and soap.

Pets are welcome in our holiday village, with a maximum of two per villa. A surcharge of €35 per pet, per stay applies and must be paid on arrival. Please make sure to mention your pet (dog/cat) when booking.

This depends on the availability of pet-friendly accommodations. The cost est de 35 € per pet, per stay..

If you decide not to bring your pet, this amount will be refunded, but only before your arrival. No refunds can be processed on-site..

Absolutely! You can stay in a four-bedroom villa for up to eight people and rent an adjacent villa if you’re travelling with a larger group. With multiple bathrooms and toilets available, you can enjoy a sociable stay while still having your own private space.

Bed linen is included in the rental price and cannot be removed. It consists of:

• A duvet cover
• A pillowcase
• A mattress protector
• Towels

Yes, but with some restrictions. You can pay in cash at::

• The mini-market
• The bakery service
• The bike rental shop

Please note that we do not accept €100, €200, or €500 banknotes.

Your booking must be paid for in advance. Cash payments are not accepted for stays or additional services exceeding €200.

A €300 deposit is required upon arrival.

Payment methods:

• Credit card (Visa ou Mastercard) : A pre-authorisation is taken, but no amount is charged.
• Cash : Only if you do not have a credit card.

At check-in, please provide:

• A valid identity document
• Your booking confirmation
• A credit card (or the deposit in cash)

Check-in hours: Between 4:00 PM and 8:00 PM.
If you expect to arrive late, please contact reception to receive late check-in instructions.

Your key card allows you to:

• Unlock the door to your villa
• Open the barrier once to load and unload your luggage

The village is pedestrian-only, and parking near the villas is not permitted.

When booking online, you can pay using:

• VISA,
• Mastercard,
• Bancontact
• Paypal

A deposit of 25% is required at the time of booking. You can also choose to pay the full amount immediately.

Anatura Ardenne’s bank details are as follows:

Domaine de Borzée-SPRL

IBAN : BE21 0020 0209 0003 BIC : GEBABEBB

Please contact us by phone at +32 84 77 91 19 ou via our contact form.

Mandatory fees:

• Tourist tax: €2.50 per person, per night (payable at check-in)
• Pet fee: €35 per stay

Optional extras:

• Baby cot
• High chair
• Linen pack (bed sheets and towels)
• Comfort pack (beds made + towels)
• Late check-out

Yes, but it is included in our rate. No additional cleaning fee will be charged upon arrival.

By booking directly with us, you are guaranteed the best price, with no hidden fees or commissions.

No. The minimum stay is three nights.

Simply contact us by email at reception-ardenne@anatura.be

All villas feature a terrace with a view, though not all offer a direct panoramic outlook.

When booking through our website, you can check the park map and select your villa based on availability.

Yes! All villas have free Wi-Fi, accessible without a password via the Anatura-Guest network.

Yes! You can purchase firewood and kindling at the reception.

During reception hours: Please report it at the front desk.

Outside reception hours: call +32 84 77 91 19.

Our holiday village is entirely pedestrian. We kindly ask you to park your car in the central parking area. Upon arrival and departure, you may drive up to your villa to load and unload your luggage. Free parking spaces are also available for visitors.

Our holiday village is set in a lush natural setting, offering a full immersion in the beauty of the Ardennes. You can walk to the nearby village of Maboge, where you’ll find a café and a chip shop. Shops and other villages are only accessible by car. The town centre of La Roche-en-Ardenne is an 11-minute drive away.

Coming soon: Anatura Ardenne will offer two charging stations located in the central parking area.

La Roche-en-Ardenne and Houffalize are 8 km away.
The nearest towns include Bastogne, Durbuy, and Marche-en-Famenne.

Oui, Yes, we offer several dining options: :

• Breakfast hampers
• Aperitif hampers
• Catering menus (to be ordered at least 72 hours before your arrival)

We do not serve breakfast on-site, but you can pre-order breakfast hampers for 1 to 8 people.

Our breakfast hamper for two includes:

• Croissants and bread rolls
• Cheese, jam, and Ardennes cured ham
• Eggs and yoghurt
• Homemade seasonal fruit compote
• Fresh orange juice or organic apple juice
• Butter, coffee or tea, milk, and sugar

Price: 38 EUR for 2

Available from 8:30 am at reception.

From 2026, Anatura Ardenne will feature a dedicated Cinq Mondes Spa for a complete wellness experience. For this year, you can enjoy the wellness centre at L’Alu, located just 5 km from the village.

No, none of the villas include a jacuzzi.

No, there is no gym on-site. However, fitness facilities are available in La Roche-en-Ardenne.

The surrounding area offers a variety of attractions and activities:

• Feudal Castle of La Roche-en-Ardenne
• La Roche Wildlife Park
• Parc Chlorophylle
• Battle of the Ardennes Museum
• Numerous hiking trails and RAVeL paths for walking and cycling

By choosing the Comfort Pack, you’ll enjoy several extras to make your stay even easier:

• Beds made upon arrival

Price: 25.95 €

Bicycles can be rented at Anatura Ardenne, subject to availability. You can collect them from reception or the bike rental desk.