Rental prices, accommodation types, cancellation policy... Find all the answers to your questions about our holiday village.

We provide special offers and additional benefits for certain types of stays. 

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Our houses are premium villas, fully equipped for your comfort. Spread over two floors and built with sustainable, eco-friendly materials, these villas are tastefully furnished and come with everything you need for a relaxing stay.

You can choose from villas for 4, 6, or 8 guests. The 4-person villas feature a shower, while the 3- and 4-bedroom villas include both a shower room and a bathroom with a bathtub. You also have the option of booking a pet-friendly villa or a hypoallergenic villa.

Unfortunately, our accommodations and holiday village are not suitable for guests with reduced mobility. The entire domain is pedestrian-only but includes numerous staircases, and each villa has a staircase leading to the bedrooms.

There are several ways to book your stay. You can book directly on our website in just a few clicks or contact us by phone at +32 84 77 91 19.

You can also send a request by email to reception-ardenne@anatura.be.

Our team is available to answer any questions you may have.

To secure your reservation, we require a credit card number. This allows us to confirm your booking and ensure that your stay is prepared under the best possible conditions. Additionally, the guarantee will be held on this credit card. Your payment details are processed securely, and you will receive a confirmation email with all the details of your stay.

A non-refundable fee of €30 is charged at the time of booking.

Beyond this fee, cancellations are free up to one month before the arrival date.

If you cancel 30 days or less before arrival, 50% of the booking amount will be charged and will not be refunded.

If you cancel 15 days before arrival, 90% of the booking amount will be charged and will not be refunded.

If you cancel on the arrival day or in case of a no-show, 100% of the booking amount will be charged and will not be refunded.

These cancellation conditions do not apply to private sales, flash deals, or other promotions offered by third-party partners.

If you wish to change or cancel your booking, simply contact us by phone at +32 84 77 91 19 or by email at: reception-ardenne@anatura.be

To check whether your booking can be modified or cancelled free of charge, please refer to our dedicated cancellation policy page.

⚠️ Please note that these cancellation terms apply only to reservations made directly with Anatura Ardenne, whether by phone, email, or via our website.

By booking directly with Anatura Ardenne, you receive personalised advice tailored to your needs. As the operators of our own holiday domain, we are best placed to answer all your questions and ensure you receive the highest level of service.

Check-in is available from 4:00 PM, giving you plenty of time to settle in and make the most of the facilities. Check-out is required by 10:00 AM.

If you would like to arrive earlier or leave later, please let us know—we will do our best to accommodate your request, subject to availability on the day.

At present, there is no luggage storage available. In the future, a complimentary luggage service will be provided, allowing you to securely store your bags before check-in or after departure. This way, you can make the most of your stay without any inconvenience.

Opening hours vary depending on the season and are displayed on the information board at reception as well as in the app, which is updated weekly.

Low season opening hours:

• 8:00 AM – 12:00 PM
• 2:00 PM – 6:00 PM

Monday, Tuesday, Friday, Saturday, and Sunday

During peak season and school holidays, the reception is open daily.

The villas are equipped with a fully equipped kitchen, free Wi-Fi, a home automation system with lighting and heating settings, a smart TV, a hairdryer, a SENSEO coffee machine, a vacuum cleaner, a barbecue, a wood-burning stove (logs available at an additional cost), bed linen and bath towels.

Pets are welcome at our holiday village, with a maximum of 2 pets per villa.

An additional charge of €35 per pet per week, or €8 per day per pet, is payable at reception upon arrival.

You must inform us if you are bringing a pet (dog/cat) when making your booking.

This depends on the availability of pet-friendly accommodations. The cost est de 35 € per pet, per stay..

If you decide not to bring your pet, this amount will be refunded, but only before your arrival. No refunds can be processed on-site.

Absolutely! You can stay in a four-bedroom villa for up to eight people and rent an adjacent villa if you’re travelling with a larger group. With multiple bathrooms and toilets available, you can enjoy a sociable stay while still having your own private space.

Linen is included in the rental price and cannot be removed from the booking. It includes:

• A duvet cover
• A pillowcase
• A mattress protector
• Bath towels

A €300 deposit is required upon arrival.

Payment methods:

• Credit card (Visa ou Mastercard) : A pre-authorisation is taken, but no amount is charged.

At check-in, please provide:

• A valid identity document
• Your booking confirmation
• A credit card (or the deposit in cash)

Check-in hours: Between 4:00 PM and 8:00 PM.
If you expect to arrive late, please contact reception to receive late check-in instructions.

Your key card allows you to:

• Unlock the door to your villa
• Open the barrier once to load and unload your luggage

The village is pedestrian-only, and parking near the villas is not permitted.

When booking online, you can pay using:

• VISA,
• Mastercard,
• Bancontact
• Paypal

A deposit of 25% is required at the time of booking. You can also choose to pay the full amount immediately.

Anatura Ardenne’s bank details are as follows:

Domaine de Borzée-SPRL

IBAN : BE21 0020 0209 0003 BIC : GEBABEBB

Please contact us by phone at +32 84 77 91 19 ou via our contact form.

Mandatory charges:

• Tourist tax: €2.50 per person per night (payable at check-in)
• Pet supplement: €35 per stay

Optional extras:

• Baby cot
• High chair
• Late check-out

Yes, but it is included in our rates. No additional charge will be requested upon arrival.

However, please follow these housekeeping rules before leaving your villa:

• All dishes must be washed and put away, and the dishwasher emptied.
• The fridge must be emptied.
• The oven must be emptied and cleaned.
• Any remaining wood must be removed from the stove.
• All bins must be emptied, and rubbish disposed of in the containers located at the entrance to the estate.
• All food must be removed from the cupboards.
• Furniture must be returned to its original position.
• All linen must be gathered at the top of the stairs, near the entrance door.

By booking directly with us, you are guaranteed the best price, with no hidden fees or commissions.

No. The minimum stay is two nights.

Our holiday village is entirely pedestrian. We kindly ask you to park your car in the central parking area. Upon arrival and departure, you may drive up to your villa to load and unload your luggage. Free parking spaces are also available for visitors.

Important information about the location and layout of our park.

Our holiday park has a unique hillside setting that creates a special atmosphere and offers beautiful panoramic views.

Please note:

• The main parking area is located down in the valley; from there, you reach your accommodation on foot via stairs and walking paths.
• Many of the accommodations are only accessible by stairs, including the front entrances.
• All bedrooms and bathrooms are located on the lower floor. This means you will be using the stairs daily between the living area and the sleeping area.
• The park is almost entirely car-free, which ensures peace and safety, but also means that you need to carry your luggage and shopping on foot and via stairs to your accommodation.

This layout makes the park less suitable for guests with limited mobility or difficulty climbing stairs. We recommend keeping this in mind when making your reservation, so you can enjoy your stay as much as possible

Our holiday village is set in a lush natural setting, offering a full immersion in the beauty of the Ardennes. You can walk to the nearby village of Maboge, where you’ll find a café and a chip shop. Shops and other villages are only accessible by car. The town centre of La Roche-en-Ardenne is an 11-minute drive away.

Coming soon: Anatura Ardenne will offer two charging stations located in the central parking area.

La Roche-en-Ardenne and Houffalize are 8 km away.
The nearest towns include Bastogne, Durbuy, and Marche-en-Famenne.

We do not serve breakfast on site, but you can order breakfast baskets in advance for 1 to 8 people.

In a second phase of development, Anatura Ardenne will feature a Cinq Mondes Spa fully dedicated to your well-being.

For the current year, you can enjoy the wellness center at L’Alu, located 5 km from the village.

No, none of the villas include a jacuzzi.